Shipping policy

Last updated: October 12, 2026

Where we ship

Veloriah Skin currently offers shipping to supported mainland United States destinations. We do not offer international shipping. Our fulfillment partner does not support islands or offshore territories. Shipping availability for your destination is shown at checkout; contact us before ordering if your destination is not supported.

Order preparation

Our fulfillment partner generally requires 2 full business days to prepare orders containing 1–20 products once the order is accepted for fulfillment. Larger orders require additional preparation time. Weekends and holidays are not business days. Stock availability, order verification and peak demand can affect preparation.

Shipping and delivery estimates

Standard US shipping generally takes 2–5 business days after preparation and dispatch. For typical orders of 1–20 products, preparation plus transit is approximately 4–7 business days. These are estimates, not guaranteed delivery dates. Carrier delays, destination restrictions, holidays and fulfillment issues can extend delivery.

Fulfillment location

Orders are fulfilled by our production partner using facilities in the United States or Europe, depending on product availability and which facility can handle the order. We do not guarantee that every order will ship from a US facility.

Shipping charges

Shipping charges are displayed at checkout before you pay. Charges can vary by the weight of the products and packaging and the destination. Seasonal carrier surcharges may affect shipping prices. Any applicable shipping charges shown at checkout form part of your order total.

Tracking and delivery problems

Tracking information is provided when available after dispatch. If tracking has not updated, your package appears damaged or your order has not arrived by its estimated delivery date, email support@veloriahskin.com or use our Contact Us page. Include your order number and details of the issue.

Report shipping damage within one month of delivery and a lost shipment within one month after its estimated delivery date so we can submit a claim to our fulfillment partner within its claim window. For damage, include clear photos of the product and shipping packaging. See our Return and Refund Policy for the claims process.

Order changes and unsuccessful delivery

Please double-check your products, quantities and shipping details before confirming your order. Once an order has been accepted for fulfillment and is being processed, it can no longer be changed or cancelled. This includes changes to products, quantities and the shipping address, because production begins shortly after acceptance.

If you notice an issue, email support@veloriahskin.com or use our Contact Us page as quickly as possible. We will check what help is available, but changes or cancellation cannot be guaranteed.

If a parcel is returned undelivered, contact us so we can review the reason and available options. We will explain any proposed reshipment charges before you agree to another shipment.

If we cannot fulfill your order within the stated preparation timeframe, we will contact you about the delay and the available cancellation and refund options. Nothing in this policy limits your rights under applicable law.