Find answers about choosing products, US delivery, and order support. For help with your order, contact us or email support@veloriahskin.com.

Where do you ship?

We currently ship to supported mainland United States addresses. International delivery is not available. Check availability and the delivery charge for your address at checkout.

How much does shipping cost?

Shipping is paid and calculated at checkout. Rates depend on the products and total shipment weight. The final charge is shown before you pay. See our Shipping Policy for details.

When will my order arrive?

For orders of 1–20 products, preparation usually takes about 2 full business days after acceptance. Standard delivery is estimated at a further 2–5 business days after dispatch. These are estimates, not guaranteed delivery dates. Orders may be fulfilled from the United States or Europe, depending on the products and availability.

Can I change or cancel an order?

Once an order is accepted and being processed, products, quantities, shipping details, and cancellation can no longer be changed. Please double-check your order before paying. If you notice an issue, contact us as quickly as possible. We cannot guarantee a change.

Can I return a product if I change my mind?

Products are prepared with our branding, so we do not accept change-of-mind returns. This does not affect any rights you may have under applicable law. See our Refund Policy for eligibility and details.

What if my order is damaged, incorrect, or missing?

Request help only through our Contact Us page or support@veloriahskin.com. Include your order number and a description of the issue. For damaged or incorrect goods, include clear photos of the product and packaging and report the issue within one month of delivery. For a suspected lost shipment, contact us within one month of the estimated delivery date. Please contact us before sending anything back.

Where can I find ingredients and directions?

Each product page includes its size, usage guidance, and available ingredient information. Always check the label on the product you receive for the most current ingredients and directions. If an ingredient list is unavailable or you have a product question, contact us before ordering.

Are all products fragrance-free?

No. Only products specifically identified as fragrance-free should be treated as such. Check the individual product page and label, including any listed fragrance ingredients, before choosing a product.

How should I introduce a new product?

Follow the product label and introduce one new product at a time. Patch test before regular use and stop use if irritation occurs. Products are for cosmetic use; contact a qualified healthcare professional about medical concerns.